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How winbizz Handles Your Personal Data

At winbizz, we collect only the data we genuinely need to run your account, process your UPI or Paytm transactions, and keep your experience secure.

Data collected only as neededUPI, Paytm & PhonePe transactions securedYour right to access & deleteNo data sold to third partiesIndia-focused data handling
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winbizz How winbizz Handles Your Personal Data
DATA CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct or delete the personal data we hold on your account, our dedicated privacy team is available through the channels below. We aim to respond to all data-related requests within 72 hours on business days. Having your registered email or UPI-linked phone number ready will help us verify your identity and action your request faster.

Team online

Email Privacy Team

Send your data access, correction or deletion request to our privacy inbox at winbizz.co. We process requests within 72 hours on business days and confirm every action by email.

Live Chat Support

Start a live chat session directly from your account dashboard. Our agents can raise a formal data request on your behalf and give you a reference number to track progress in real time.

Help Centre Form

Submit a structured privacy request through the Help Centre form at winbizz.co/help. Select the 'My Data' category so your query routes straight to the privacy team without delay.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security at winbizz is not a checklist — it is built into the way we store, transmit and retain your data.

Encrypted Data Storage

All personal and payment data is stored using AES-256 encryption at rest. Your UPI virtual payment address and Paytm wallet details are hashed so they are never readable in plain text by our internal systems.

Cookie Policy

We use strictly necessary cookies to keep your session active and analytics cookies to understand how you move through our pages. You can adjust analytics cookie preferences from the cookie banner on your first visit.

Account Security Controls

Two-factor authentication is available on every winbizz account. We recommend linking your registered mobile number so that login alerts and unusual-activity notifications reach you via SMS within seconds.

Data Retention Schedule

We retain your account data for as long as your account is active and for a legally required period thereafter. Once that period ends, your personal data is securely deleted or anonymised so it cannot be traced back to you.

Who Can Access Your Data

Access to personal records inside winbizz is role-restricted. Only staff whose job function directly requires account data — such as fraud analysts or payment reconciliation teams — can view it, and every access is logged.

Requesting Changes or Deletion

You can request a full copy of your data, ask us to correct inaccuracies, or request deletion at any time by contacting our privacy team via email or live chat. We will confirm receipt and act within the stated 72-hour window.

Frequently Asked Privacy Questions

These questions cover the data rights and privacy practices that come up most often. If your question is not answered here, reach our privacy team through the channels listed in the section above — we will respond within 72 hours on business days.

We collect your name, email address, phone number, date of birth and the payment identifiers associated with your UPI, Paytm or PhonePe account. We also capture device type and IP address for fraud prevention purposes only.

We share data only with partners who directly support your account — payment processors, identity verification providers and fraud-detection services. Every partner signs a confidentiality agreement and is prohibited from using your data for any other purpose.

Email our privacy team at winbizz.co or use the Help Centre form and select 'My Data'. Include your registered email or phone number so we can verify your identity. We will deliver your data export within 72 hours on business days.

Yes. Submit a deletion request through email or live chat. We will erase your personal data once any legally required retention period has passed and confirm the deletion to you in writing after completing the process.

Payment identifiers are hashed on receipt and never stored in plain text. All data in transit between your device and our servers uses TLS encryption. Our payment-processing partners are certified to handle financial data under applicable security standards.

We retain your records for the minimum period required by Indian financial and anti-money-laundering regulations. After that window closes, your data is securely deleted or anonymised so it can no longer be linked to your identity.

We use session cookies to keep you logged in and optional analytics cookies to understand page performance. You can accept or decline analytics cookies from the consent banner on your first visit, and you can update your choice at any time in your account settings.

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